Returns & Exchanges
At FINE & WILD, we take pride in the exceptional quality of our gourmet products and want you to be completely satisfied with your purchase. Due to the perishable nature of our fine foods, we offer a dedicated resolution process for any items that do not meet our rigorous standards.
Contact Support
Notify our customer concierge team within 24 hours of delivery if there are any issues with your order, providing your order number and details of the concern.
Provide Documentation
For quality assurance purposes, please include clear photographs of the product and its original packaging to help us assess the condition of the items.
Review Process
Our specialists will review your claim immediately to determine if a replacement, credit, or refund is appropriate based on our perishable goods safety guidelines.
Resolution
Once approved, we will initiate a replacement shipment or issue a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing